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Frequenly Asked Questions

  • Are the virtual group sessions included in the membership, or do they require separate payment?
    All virtual group sessions are included with your membership at no additional cost. As a member, you can participate in a variety of sessions, such as expert talks, wellness classes, and support groups.
  • How do I cancel my membership?
    To cancel your membership, send an email to support@theaftercancer.com
  • Is there a mobile version of the platform?
    Yes, The After Cancer platform is available on both mobile and desktop. You can access all features, including virtual group sessions, care plans, and expert consultations, directly from your smartphone or tablet through our mobile-friendly website or app. This allows you to stay connected and manage your care on the go.
  • Who are the healthcare professionals on the platform?
    We work with highly qualified healthcare professionals who have extensive experience in cancer care.
  • Do you provide second opinions?
    We do not offer second opinions. If you would like a second opinion, please speak to your PCP, oncology team, or a second opinion provider.
  • Do you provide urgent care?
    In case of emergency call 911. We do not provide urgent care and our services should only be used to help patients with non-critical physical, psychological and social issues.
  • How much does it cost?
    Access to the platform costs $99.00 per year and you get unlimited access to our services. If you require a payment plan, please contact support@theaftercancer.com
  • How do I pay?
    When you purchase one of our services, you'll be required to add your credit card details.
  • How does the platform protect my personal and medical data?
    The After Cancer takes the privacy and security of your personal and medical data very seriously. We use industry-standard encryption to protect all data transmitted between your device and our servers. In addition, we comply with all relevant privacy laws, including HIPAA in the United States, to ensure that your information is handled securely and confidentially. Only authorized personnel have access to your data, and we implement strict access controls and regular security audits to safeguard your information. If you have any concerns about data privacy, please feel free to contact our support team for more details.
  • Who can I contact for customer support?
    If you need assistance or have any questions, you can reach our customer support team by emailing us at support@theaftercancer.com. Our team is available to help with any issues related to your account, membership, sessions, or technical difficulties. We strive to respond to all inquiries within 24 hours.
  • Does this replace my Primary Care Provider or Oncologist?
    Our services are not a replacement for general medical care provided by your PCP or Oncologist.
  • Who is this for?
    We provide support to patients at all stages of cancer, with a particular focus on those who have completed their treatments or who are managing their cancer chronically.
  • What types of cancers does the platform support?
    The After Cancer supports survivors of all types of cancer. Our personalized care plans, expert consultations, and group sessions are designed to address the unique needs of cancer survivors regardless of the type of cancer they have faced. Our goal is to provide comprehensive support for anyone navigating life after cancer.
  • How can I participate in the virtual group sessions hosted by The After Cancer?
    To participate in our virtual group sessions, simply join The After Cancer by clicking here. Once you're a member, you’ll have access to our session calendar where you can browse and register for upcoming events. Whether you're interested in expert talks, wellness classes, or support groups, you can easily join the sessions that fit your needs. Some sessions are available for free, while others may be exclusive to certain membership levels. Join today and start engaging with our supportive community.
  • Who are the healthcare professionals on the platform?
    We work with highly qualified healthcare professionals who have extensive experience in cancer care.
  • Do you accept HSA or FSA cards?
    Yes, The After Cancer accepts HSA and FSA cards for eligible services. Please check with your HSA/FSA provider to ensure that the specific services you are using qualify under your plan. If you have any questions, feel free to contact us at support@theaftercancer.com
  • Is this covered by insurance?
    At this moment, our services are not covered by insurance. We are working with new partners to be able to offer reimbursement.
  • How much does it cost?
    We have two subscriptions options: - Our monthly subscription fee is $14.99 per month. - Our annual subscription fee is $99.00 per year.
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